Refund Policy

Effective Date: 2026-03-22

1. Overview

This Refund Policy outlines how refunds are processed for purchases made through backyardelites.com.

All refunds are subject to our Returns Policy.

2. Refund Eligibility

Refunds are issued once:

  • The returned item is received
  • The item is inspected and approved
  • The return meets all policy conditions

3. Refund Method

Refunds are issued to the original payment method used at checkout.

4. Processing Time

  • Refunds are processed within 7 business days after approval
  • Your bank or payment provider may take additional time to post the refund

5. Deductions

The following may be deducted from your refund:

  • 25% restocking fee on approved returns
  • Return shipping costs (if applicable)

6. Replacements Instead of Refunds

If preferred, customers may request a replacement instead of a refund. Replacement items are shipped after the return is received and approved.

7. Non-Refundable Situations

Refunds will not be issued for:

  • Items that do not meet return conditions
  • Items returned outside the policy window
  • Products showing signs of use, installation, or damage caused by misuse

8. Contact

If you have questions about your refund: