Return Policy

Effective Date: 2026-03-22

1. Overview

Backyard Elites is owned and operated by BRAATA LLC. At BRAATA LLC, we stand behind the quality of our products. This Returns Policy explains when and how returns are accepted for purchases made through backyardelites.com.

Summary

  • Region: United States
  • Return window: 30 days total, with damage reported within 48 hours
  • Return eligibility: Accepts returns for defective and non-defective items that meet conditions
  • Return shipping: Customer pays unless item is defective or damaged on arrival
  • Restocking fee: 25% on approved returns

2. Contact Information

To start a return or report damage:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • Item is damaged, defective, or incorrect
  • Return requested within the allowed timeframe
  • Damage reported within 48 hours of delivery
  • Item returned within 30 days
  • Unused, uninstalled, and in original packaging

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours and include:

  • Order number
  • Photos of the issue
  • Description of the problem

If approved, we will provide return instructions and a prepaid label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Items must be shipped within 7 days of approval.

Restocking Fee: A 25% restocking fee applies to approved returns and will be deducted from your refund.

Exchanges for the same item do not incur a restocking fee.

Returns sent without using our provided label may not be eligible for shipping reimbursement.

6. Exchanges

We accept exchanges for both defective and non-defective products that meet return conditions. Replacement items ship after the returned item is received and approved.

7. Non-Returnable Items

  • Items reported after 48 hours
  • Items damaged due to misuse or neglect
  • Custom or personalized products
  • Perishable goods
  • Intimate or sanitary goods (unless sealed and unused)
  • Gift cards and digital downloads

8. Cancellations

  • Orders can be canceled before shipment for a full refund
  • Shipped orders must follow the return process

9. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection laws.

10. Policy Updates

We may update this policy at any time. Changes take effect immediately upon posting.